Post by esterlla123 on May 26, 2012 20:59:50 GMT 7
Sometimes, I play on Winner Poker (an ipoker room) and never had any problems with them, but I think that when a poker room decides to offer a VIP Program, they should at least be organized.
I requested a points exchange for money ($30) on Monday and the site said that the maximum wait was 72 hours. Ok, I waited and nothing. So, I contact their support and after a few emails, the person told me that I should wait for an update. Of course, still no answer and no money. I used to like their VIP Program, but good that I decided to not collect more points, because if that's the way that they treat a simple thing, I definitely not going to deposit there anymore.
I requested a points exchange for money ($30) on Monday and the site said that the maximum wait was 72 hours. Ok, I waited and nothing. So, I contact their support and after a few emails, the person told me that I should wait for an update. Of course, still no answer and no money. I used to like their VIP Program, but good that I decided to not collect more points, because if that's the way that they treat a simple thing, I definitely not going to deposit there anymore.